Assurance · The House
A safer stay,
quietly arranged.
Every reservation on CitiesTroves is underwritten by a small set of measures — verification, secure payment, a named Residence Manager, and a support desk that keeps the line.
I · Our measures
Five lines we hold.
Verified residences
Every listing is reviewed by our team before going live. We check residence details, photographs, and documentation for accuracy.
Identity verification
Both guests and Residence Managers undergo identity verification. This builds trust and accountability across the register.
Secure payments
All payments pass through our secure, PCI-compliant system. Funds are held until check-in is confirmed, protecting both parties.
Round-the-clock support
Our support desk is on hand day and night for urgent matters during a stay. Safety concerns are prioritised.
Genuine accounts
Our review system enables verified feedback. Residence Managers with consistently poor notes are subject to removal from the register.
II · For guests
Notes for a safer arrival.
- 01Review the residence listing carefully — photographs, amenities, accounts from recent guests, and house rules — before reserving.
- 02Use the CitiesTroves messaging line for all correspondence with your Residence Manager. Avoid sharing personal contact details until your booking is confirmed.
- 03Read the accounts from recent guests, paying particular attention to recent notes on cleanliness, accuracy, and responsiveness.
- 04Share your itinerary and residence address with a trusted friend or member of family.
- 05Verify check-in instructions and the residence address before arriving. Reach your Residence Manager if anything reads unclearly.
- 06Report any discrepancy between the listing and the residence to us, straight away upon arrival.
III · For Residence Managers
Safeguards for the house.
Guest verification
Every guest is required to verify their account before reserving. Review guest profiles and previous reviews before accepting a request to stay.
Secure access
Use secure key-handover methods — lockboxes with rotating codes, for instance. Avoid leaving keys in unsecured locations.
Insurance
We recommend maintaining adequate insurance that covers short-term rental use. Check with your provider for specific cover terms for serviced residence operation.
IV · Emergency
Local lines, first.
In case of emergency during a stay, contact local emergency services first, then notify CitiesTroves.
Nigeria
Police · 112 Fire · 112
Ghana
Police · 191 Fire · 192
South Africa
Police · 10111 Ambulance · 10177
Republic of Benin
Police · 117 Fire · 118
Malawi
Police · 997 Ambulance · 998
V · Report a concern
Tell us what happened.
If you have experienced or witnessed a safety matter, let us know. Every report is reviewed promptly and in confidence.