Correspondence · The House
Write to us,
we will reply.
A question, a live booking, a residence to introduce, or a quiet partnership — each finds the right desk if it starts here.
I · Send a note
III · Frequently asked
Small, useful answers.
How quickly will you respond?
Most correspondence is answered within twenty-four hours on business days. Urgent booking matters are prioritised and may be answered sooner.
I have a live booking concern — what should I do?
For urgent booking matters (check-in issues, safety concerns), mark the subject as "Booking help" and describe the matter in detail. You can also reach your Residence Manager through the messaging panel inside your booking.
How do I introduce a residence?
Begin at the "List a residence" page. If you have questions about inspection or the process, mark the subject as "Property listing" in the form below.
Partnerships and press?
Mark the subject as "Partnership" and share a brief on your organisation and how you would like to collaborate. Our partnerships desk will reply in turn.